Frequently Asked Questions (FAQ)
To create an account, click on the “Register” button and enter your email address and password. Once completed, you can start shopping and tracking your orders.
Click on “Forgot Password?” on the login page and follow the instructions to reset your password via email.
Yes. Your personal information is securely stored and protected by encryption technology. We never share your details with unauthorized third parties.
Simply add your chosen items to your cart, review them, and click “Checkout.” Enter your billing and shipping details to complete your purchase.
Please contact our support team immediately after placing your order. Once your order is processed or shipped, changes or cancellations may not be possible.
Log in to your account and go to “My Orders” to view your current order status and tracking details.
Absolutely. All payments are processed through secure, trusted gateways. We do not store your credit card or bank details.
Look for “https://” in the website address and a padlock icon in your browser these indicate the page is encrypted and secure.
Change your password immediately and contact us at support@blade.ph so we can help secure your account.
We offer Standard and Express shipping. Delivery times vary depending on your location and the courier.
Yes. You can choose to Ship to Multiple Addresses during checkout if your items are going to different locations.
Once your order is shipped, you’ll receive a tracking number via email or SMS.
We accept returns for damaged or incorrect items within 7 days of delivery. Items must be unused and in original packaging.
Contact our support team with your order details. Refunds will be processed once we receive and inspect the returned item.
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